Terms and Conditions
Last updated: October 1st, 2024
Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this agreement, you are advised to stop using the website accordingly. Susy Q Cleaning only grants use and access of this website and its services to those who have accepted its terms.
Privacy Policy
Before you continue using our website, we advise you to read our Privacy Policy regarding our user data collection. It will help you better understand our practices.
Age Restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this agreement. Susy Q Cleaning assumes no responsibility for liabilities related to age misrepresentation.
Cancellation
You may cancel or change your appointment up to 24 hours before the start time. Appointments canceled or changed less than 24 hours in advance will be charged at full price.
Communication
By providing your phone number and email, you are agreeing to receive confirmations, receipts, notices and updates about your cleans. We will also send marketing communications. You can opt-out any time. Standard messaging rates apply
Utilities
It is the client's responsibility to ensure that all utilities needed to successfully clean the home will be working during the clean. If any utilities are turned off, the housekeepers will do the best that they can, but cannot guarantee a result. Appointments canceled or changed less than 24 hours in advance will be charged at full price. If the temperature in the home exceeds 90 degrees Fahrenheit or is below 40 degrees Fahrenheit, the housekeepers will leave the home and the appointment will be charged in full.
Late Access / No-show
It is the client's responsibility to provide entry instructions for the housekeeping team. If the team is unable to access your home with the provided entry instructions, you will receive a text from our office. If after 30 minutes from the time the text is sent the housekeepers are still unable to access your home, they will leave and the appointment will be charged in full. If the appointment starts late, the housekeepers will clean for the remainder of the booked time. Any additional time must be purchased.
Biohazard
According to regulations placed by the Occupational Safety and Health Administration (OSHA), housekeepers are not permitted to handle biohazards. This includes but is not limited to all bodily fluids, pests and pathogens. If biohazards are present, the housekeepers will do the best they can in cleaning around them and the appointment will be charged in full.